Nordic Tea ApS
CVR no. 42318736
Møllestræde 6
3400 Hillerød
info@nordic-tea.dk
Tel. 70270377
Payment
You can pay with Visa/Dankort, Visa, Mastercard, Maestro, Visa Electron, Forbrugsforeningen, MobilePay, Apple Pay, Google Pay, and Samsung Pay.
Delivery
Your order is shipped with PostNord or GLS. If you purchase for over 399 DKK in Denmark, we cover the shipping costs.
We use PostNord's or GLS's rates,
Your order is packed within 24 hours of being placed, but you cannot assume that your order will be shipped the same day you order. If we receive the order after 10:00 AM, it will be shipped the following day. Therefore, we say that what you order today, we ship tomorrow. However, we are closed on weekends and public holidays.
You will receive your order 3-6 days after we have received it. We reserve the right to account for irregularities with PostNord and GLS.
Definitions:
Parties to the agreement
"Buyer" is used for the natural person who primarily acts outside their profession and who, by placing an order with Nordic Tea ApS, submits an offer for the purchase and delivery of specific goods.
"Nordic Tea ApS" is used in the following for both the natural or legal person who accepts the Buyer's order by way of an order confirmation and sells the ordered goods, and for the website from which goods are presented and ordered.
Product information:
The essential characteristics of the goods are stated on Nordic Tea ApS. For further information or questions regarding existing information, you can send an email to Nordic Tea ApS via info@nordic-tea.dk
Prices:
All prices are current prices and only valid on the day of ordering. Price changes may therefore occur.
All listed prices are inclusive of 25% VAT. The prices are current prices.
Ordering:
Presentation of goods along with a price on Nordic Tea ApS is not a binding offer, but merely an invitation to make an offer.
The Buyer's order for goods from Nordic Tea ApS does not constitute a binding acceptance, but rather a binding offer to Nordic Tea ApS to purchase the goods under the stated terms.
A binding agreement between the Buyer and Nordic Tea ApS is only entered into when Nordic Tea ApS accepts the offer submitted by the Buyer via an order confirmation.
Payment:
The account details you enter when purchasing goods are sent directly to PBS in encrypted form (SSL), which only you and PBS can read. Thus, no one else sees or stores information about you.
For purchases with MobilePay and all payment cards, the amount is only deducted from your account when the goods are dispatched from Nordic Tea ApS.
Risk of accidental loss or deterioration:
The risk that the ordered goods are destroyed or damaged due to accidental circumstances only passes to the Buyer at the time when the ordered goods have come into the Buyer's possession.
Complaints:
According to the Danish Sale of Goods Act, Nordic Tea ApS provides a 2-year right of complaint from delivery regarding manufacturing and material defects (deficiencies). This means that you can either have the item repaired, exchanged, get your money back, or receive a reduction in price, depending on the specific situation. The right of complaint does not cover defects, damage, or wear and tear resulting directly or indirectly from improper use, poor maintenance, violence, or unauthorized intervention.
You are requested to state and, upon request, show what the defect consists of. If the complaint is justified, we will of course reimburse your (reasonable) shipping costs.
The goods should be sent to:
Nordic Tea ApS
Møllestræde 6
3400 Hillerød
Disclaimer and warranty:
Nordic Tea ApS has made it easy for you to obtain relevant information on other websites through links. These websites are outside of Nordic Tea's control. We can therefore in no way be held responsible for the content on these pages.
Information about the ordered goods from such websites is not included in the description of the ordered goods in the agreement between the Buyer and Nordic Tea ApS.
The seller is not liable for any direct or indirect loss resulting from the ordered goods arriving late to the Buyer, or the ordered goods suffering from defects, when the delay or defects are due to the Buyer's action or omission or circumstances beyond Nordic Tea's control, e.g., war, rebellion, unrest, fire, intervention by the state, seizure, currency restrictions, labor disputes of any kind, including strike and lockout, or similar.
Nordic Tea ApS does not provide an independent warranty for the ordered goods, and the Buyer only obtains the warranties issued by the manufacturer to the Buyer.
You have a 14-day right of withdrawal when you shop with us.
The withdrawal period expires 14 days after the day you:
- receive your item
- physically receive the last item, in the case of an agreement for several different items ordered in one order and delivered individually
- physically receive the last batch or part, in the case of an agreement for the delivery of an item consisting of several batches or parts.
You must notify us within 14 days of receipt that you wish to withdraw from your purchase. The notification must be given via info@nordic-tea.dk. In your notification, you must clearly inform us that you wish to exercise your right of withdrawal.
You cannot withdraw by simply refusing to receive the item without simultaneously giving us clear notification of this.
You must send your order back to us without undue delay and no later than 14 days after you have notified us that you wish to withdraw from your purchase. You must bear the direct costs associated with returning the item.
When returning, you are responsible for ensuring that the item is properly packed.
You bear the risk for the item from the time of delivery of the item.
The costs for return are expected to amount to a maximum of approximately 100.00 DKK.
We do not refund used items and shipping costs.
TEA, COFFEE, SWEETS, AND SIMILAR items cannot be returned as they fall under food products according to the Consumer Contracts Act.
If you return NON-FOOD PRODUCTS, but other items that do not fall under food products, you must notify us of the right of withdrawal no later than 14 days after receipt of the goods and send the unused items to us.
If the returned item has a diminished value, its value will be assessed in terms of resale.
The condition of the item when you send it back
You are only liable for any deterioration in the item's value resulting from handling other than what is necessary to determine the nature, characteristics, and functioning of the item. In other words – you can try the item in the same way as if you were trying it in a physical store.
If the item has been tried beyond what is described above, we consider it used, which means that upon withdrawal of the purchase, you will only receive part or none of the purchase amount back, depending on the commercial value of the item.
To receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may try the item, but not put it into actual use.
If you withdraw from your purchase, you will of course receive the amount you have paid to us back. In the event of a value impairment for which you are liable, this will be deducted from the purchase amount.
If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs (excluding extra costs resulting from your own choice of a delivery form other than the cheapest form of standard delivery that we offer), without undue delay and in any case no later than 14 days from the date we have received notice of your decision to withdraw from this agreement. We will carry out such a refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the item back, unless you have presented documentation for having returned it before then.
If you withdraw from the purchase, the item must be sent to:
Nordic Tea ApS
Møllestræde 6
3400 Hillerød
You can also withdraw from the purchase by giving clear notification and handing it over personally at the address above by prior agreement.
What should I include when returning?
You must enclose a copy of the order confirmation. The process is faster if you also fill out our form/standard withdrawal form or enclose the following; Invoice.
Note! We do not receive packages sent by cash on delivery.
Right to make changes:
Nordic Tea ApS reserves the right to change and update the rules and conditions that apply to this website. It is therefore important that you keep yourself informed about whether changes have occurred.
Misuse:
Misuse of Nordic Tea ApS will result in a report to the police.
Personal Data Policy
In order for you to enter into an agreement with us, we need the following information:
- Name, address, phone number, and email address.
We register this personal information and pass it on to PostNord/GLS in order to deliver the item to you.
The personal information is registered with Nordic Tea ApS and is stored for five years, after which the information is deleted. The data controller at www.nordic-tea.dk is Jens Risom.
As a registered user with Nordic Tea ApS, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You will find all this information after logging in to your account and order history. The information you find here is ALL the information we have about you, and nothing else.
You have these rights under the Personal Data Act, and inquiries in this regard should be directed to Director Jens Risom at phone 70270377 or email jr@nordic-tea.dk
Right of appeal
If you want to complain about your purchase, you should contact us in our physical store, either by visiting, calling 7027 0377, or emailing info@nordic-tea.dk. If we do not succeed in finding a solution, you can submit a complaint to the relevant board in the area, provided the conditions for this are met.
Danish Competition and Consumer Authority
Carl Jacobsens vej 35,
2500 Valby
www.forbrug.dk
If you are a consumer residing in an EU country other than Denmark, you can complain to the EU Commission's online complaints portal here -http://ec.europa.eu/odr
The terms and conditions were last updated on May 22, 2021
Links:
PBS - Payment Services of Financial Institutions
FDIH / Danish Consumer Council
Consumer Agency
Consumer Agency - with report card on online stores
Danish Consumer Council
Consumer Information